Customer Service Facilitator - Bilingual (FR/EN)

Become a Customer Service Facilitator at Paladin, based in Calgary Airport. Use your bilingual skills to assist passengers and deliver exceptional service throughout the screening process.
Paladin Airport Security Services is hiring part-time Facilitators to enhance passenger experiences. Your role will involve explaining screening protocols according to CATSA standards in French and English. Additionally, you'll provide support to passengers with special needs and liaise with screening teams to ensure compliance and satisfaction.
Key Responsibilities:
• Identify opportunities to assist passengers at checkpoints
• Communicate effectively in both official languages
• Support passengers with mobility or sensory difficulties
• Understand and accommodate sacred item screening needs
• Foster understanding of diversity and inclusion in service
Requirements:
• 1 year of experience in customer service roles
• Bilingual in French and English
• Background in high...