Customer Service Executive

Job Description & Requirements
Customer Service Provide exceptional customer service by responding promptly to customer inquiries Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution Maintain high levels of customer satisfaction through professional communication and relationship-building Guide and assist team members, Singapore or Manila team as needed Sales Management Conduct sales activities such as cold calling, lead follow-ups, and sales inquiries with potential customers Utilize company-provided leads to reach out to prospects and identify their needs, proposing appropriate products or services Meet and exceed individual and team sales targets Account Management Manage a portfolio of existing customers, ensuring that their needs are met, and identifying opportunities for upselling or cross-selling Keep records of customer interactions and transactions, ...