Location
petaling jaya
Job Type
Full-time
Posted
June 22, 2026
Job Description
The customer service Executive is responsible for handling complex customer interactions, supporting junior associates, and ensuring high-quality customer service delivery within the contact center. The role requires strong communication, problem-solving abilities, and operational knowledge to manage escalations and improve customer satisfaction.
Key Responsibilities
- Handle complex customer queries, complaints, and escalations through calls, emails, or chat.
- Deliver professional and efficient customer support while maintaining service quality standards.
- Support and guide junior customer care associates in daily operations.
- Monitor and ensure accurate CRM updates and documentation.
- Coordinate with internal departments for issue resolution and customer follow-ups.
- Assist team leaders in maintaining operational efficiency and service levels.
- Identify recurring customer issues and suggest process impr...