Customer Service Executive (Manufacturing)

About the Role

We are looking for a proactive Customer Service Executive to support order management, production scheduling, and customer coordination for our manufacturing operations. This role requires strong communication and stakeholder management skills, as you will be the main point of contact for assigned customers and internal teams across production, logistics, and supply chain.

• Act as the main account coordinator for assigned customers and handle day‑to‑day enquiries
• Review and process Purchase Orders, ensuring accuracy before order confirmation
• Coordinate with production, warehouse, logistics, and customer service teams to ensure smooth order fulfilment
• Track order status, shipment schedules, and delivery timelines to ensure on‑time delivery
• Expedite urgent orders when required and support customers with delivery updates
• Monitor capacity availability and w...