Customer Service Executive (Mandarin Speaker)

Company Overview :

Our client is a key player in the fast-paced and ever-evolving B2B commerce sector, dedicated to enhancing user experience by ensuring seamless service delivery that surpasses customer expectations. Their data management team currently oversees data integration for over 100 major FMCG companies across Southeast Asia.

Responsibilities

• Ensure incidents are logged and updated in the helpdesk ticketing system
• Learn and achieve good understanding of product features
• Guide supplier and buyer on portal usage and process.
• Provide service provisioning and training for supplier
• To assist buyer and supplier enquiries on business/trading processes.
• Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
• Troubleshoot and resolve suppliers issues within system accessibility.
• Ensuring service qu...