Customer Service Executive

Responsibilities

• Ensure Sales order process for customers and also from specific market to market.
• Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests.
• Managing systematic approach to capture evaluate and report issues opportunities bought forward by customers eg Periodic surveys measuring KPIs OTIF.
• Ensure sufficient quality information is provided to the customers through periodic order Ensurement reports.
• Supervise the timely settlement of Customer claims.
• Ensure that orders are processed accurately and that correct shipping instructions and invoices are generated for dispatches.
• Decide on allocation of scarce stock between customers and Wearhouse.
• Ensure that cost are under controlled and in line with budget 100 compliance with Supply Chain.
• Ensurement Ensure 100 compliance with legal legislations and documentation requirement.
• E...