Customer Service Executive | BPO Industry | Mandarin Speaker

Job Overview

We are looking for a customer-focused and enthusiastic Customer Service Executive - Cantonese speaker to join our growing team. In this role, you will be responsible for delivering exceptional customer support through phone, email, and live chat while ensuring every customer interaction is handled professionally and efficiently.

What Will You Do

• Handle inbound customer enquiries via phone and email.
• Respond to customer questions, complaints, feedback, and service requests in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues while ensuring a positive customer experience.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and follow-up activities.
• Meet and exceed individual and team KPIs, service level agreements (SLAs),...