Customer Service Engineer

Job Overview:
As a Customer Service Engineer for automated warehouse and distribution center, you will be responsible for providing efficient and professional technical support and customer services to ensure stable equipment operation and enhance customer satisfaction. Key responsibilities include: Key Responsibilities:
. Equipment Maintenance and Technical Support . Working at the customer's facility. Respond promptly to customer repair requests, trouble shooting, and resolve mechanical, control, or software failures in automated logistics equipment (ASRS, conveyors, robotics). . Conduct regular equipment inspections, preventive maintenance, and performance optimization to minimize downtime risks. . Equipment Performance Monitoring and Optimization (Long-term objective) . Monitor, analyze, and evaluate equipment availability and overall operational efficiency, generating regular health reports. . Propose optimization solutions(e.g., hardware upgrades, parameter adjustments, pro...