Customer Service, Documentation Specialist

Responsibilities

• Serve as the primary point of contact for customers to handle contracts
• Give shipping documentation support, ensuring accurate and timely issuance of shipping documents while maintaining high standards of customer service
• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customers’ demands to ensure all requests are promptly attended
• Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
• Maintain good communication with other teams like Documentation and Sales Teams
• Handle booking amendments and maintenance
• File customers’ particularities to ensure consistency on PIL service
• Follow up bookings from regular/BID customers, to ensure they are coming within the expected timeframe
• Phone Attendance proving excellent customer experience
• Assist cus...