Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG DepartmentOperationsLevelExperienced (Individual Contributor)LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Ensure and monitor daily jobs dispatch to the drivers

Manage daily pickup allocations to drivers

Processing orders, requests & resolving problem shipments

Liaising with internal stakeholders on seller/buyer issues

Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service...