Customer Service Coordinator

We are seeking a Customer Service Coordinator to provide real-time passenger support, manage incident response, and guide onboarding for autonomous vehicle riders. This role ensures safety, comfort, and confidence by resolving passenger concerns, coordinating emergency protocols, and capturing feedback to continuously improve the overall journey experience.

Key Responsibilities:

• Deliver live help to passengers through hotline and ticketing channels.
• Address concerns calmly, including routing issues, delays, boarding confusion, or unfamiliarity with autonomous vehicle systems.
• Provide clear communication and reassurance during stops, route adjustments, or unexpected events.
• Oversee pre-ride and post-ride support, ensuring timely follow-ups on passenger tickets.
• Serve as the first point of contact for passengers during live autonomous rides via in-vehicle audio.
• Handle sensitive or safety-rel...