Customer Service Coordinator

Customer Service Advisor – Sheffield

We are recruiting for a Customer Service Advisor at our Sheffield site in S26 6NQ.

Specific Responsibilities

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of addresses, pricing, discount, product and haulage availability.
• Entry of quotations, sales orders, sample requests and schedules.
• Investigating credit requests and additional invoices.
• Preparing credit notes.
• Liaising with transport.
• Order book and schedule clearance.
• Checking of acknowledgements.
• Soft sales, working with external team and customers to promote stocks and increase sales.

Essential Qualifications & Experience

• Good interpersonal and communication skills – verbal and written.
• Evidence of working as part of an effective team.
• Participation in tr...