Customer Service Coordinator - Bilingual Role

Drive customer satisfaction as a Bilingual Customer Service Coordinator at TJX Canada. Your expertise will support positive brand engagement across WINNERS, HomeSense, and Marshalls stores throughout Canada.
In this one-year contract role at TJX Canada, you'll play a key part in delivering outstanding customer service. This position is ideal for candidates with strong communication and problem-solving skills, who thrive in a fast-paced environment. You will contribute to making impactful decisions that enhance customer experiences in a leading retail organization.
Key Responsibilities:
• Address customer inquiries and resolve conflicts efficiently
• Collaborate with stores to investigate customer situations
• Approve monetary compensation with Supervisor’s guidance
• Document cases in customer service database thoroughly
• Share customer feedback with internal teams for improvements
Requirements:
• College Diploma or Bachelor’s Degree preferred
• 2+ years ...