Customer service consultant

Overview

Role Purpose: To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.

Responsibilities Drive significant growth and profitability in the context of cost management. Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLAs with internal and external service providers. Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers' requests in an efficient and effective way. Resolve all customer queries efficiently, and within agreed timelines. Build and maintain relationships with internal and external parties to support the business strategy Maintenance of expert knowledge on product including pricing, application proce...