Job Description
**Title**:Customer Service Associate**Job Purpose**:To provide an enhanced level of customer services and operational support.The Customer Service Associate will deal with shipment specific and other service-related issues.
**Main Duties and Responsibilities**:- Monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Work with customers on daily basis with the aim of developing an excellent working relationship.
- Work with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Book and process booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Coordinate with Marken offices and Local Service Providers to en...