Customer Service Associate

Falkerin S.à r.l. · Strassen, Luxembourg District, Luxembourg

Location

Strassen

Job Type

Full-time

Posted

June 13, 2026

Job Description

Responsibilities:
Take ownership of individual issues and ensure they are resolved to the satisfaction of the distributor and Fidelity
Remain highly motivated and focused towards achieving set individual, department and company performance goals
Interact in a friendly and professional manner with both internal and external customers
Actively learn about, contribute to, and support company framework, ensuring areas of concern are reported promptly to your team leader
Develop a sound understanding of the legal, compliance and regulatory requirements of relevant market(s), and in collaboration with your team leader ensure continuous review and update of operational procedures in relation to such requirements to always reflect latest changes
Develop and maintain a complete understanding of the products, procedures and systems, as well as an in-depth knowledge of service offering and distribution channels f...
        

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