Customer Service Associate (Sales and Pharma)

Customer Service Associate (Sales and Pharma)

• Full-time

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Reporting Line

Operational direct reporting to Affiliate Manager or Supervisor; administrative accountability to GBS Supervisor.

Primary Responsibilities

• Work with clients and the technical laboratory to scope work for proposals, prepare and submit quotes for USP, EP, and JP compendial testing.
• Keep client and quote information up to date in CRM / Quotation platforms.
• Act as a liaison between clients and the Microbiology and Chemistry department to ensure service is being delivered on-time and with high quality.
• Provide information / follow up to client, as ...