Location
Remote
Job Type
Full-time
Posted
June 20, 2026
Job Description
Full Time - 35 hours per week (Monday - Friday, 9:00am-5:00pm)
About the role
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will provide telephone and administration support to the Society’s new and existing savings and mortgage customers.
You will speak to savings customers, to help them service new or existing accounts, as well as handling general mortgage enquiries. You will also provide accurate and sometimes technical administration.
Responsibilities
- Process all department transactions efficiently, accurately and within agreed Service Levels
- Adhere to the Society’s procedures in all areas of the role
- Provide support to customers using the Society’s online functionality
- Recognise and action lead opportunities for the Society
- Produce reports and management information as and when requested
- Be aware of any ...