Customer Service Associate – Chat Support (Level 1) – Cebu, Philippines

Are you exploring chat support jobs in Cebu or looking for work-from-office customer support roles in a structured operations environment? Fusion CX is hiring Customer Service Associates for Level 1 chat support, where you will serve as the first point of contact for Exam Takers requiring real-time technical assistance. This role is ideal for professionals who combine technical aptitude, empathy, and strong communication skills to support time‑sensitive exam experiences in a fast‑paced, compliance‑driven setting.

Job Description:

About the Role As a Customer Service Associate – Chat Support (Level 1), you will act as the primary contact for Exam Takers, delivering technical support and guidance via chat. You will diagnose issues, guide Exam Takers through solutions, document cases accurately, and ensure timely resolution while maintaining high service quality standards during critical exam windows. This is a Work From Office (WFO) role based in Cebu, Philip...