Customer Service Associate at AfterSell by Rokt

Become a pivotal part of AfterSell by Rokt as a Customer Service Associate, driving customer engagement through advanced support solutions. Handle inquiries via live chat and email efficiently.

Your role will focus on ensuring client satisfaction by resolving issues and providing insightful guidance on our app's usage. Collaborate with the Support Team to enhance processes, promoting a strong customer-centric culture.

Key Responsibilities:
• Manage and respond to support tickets in Intercom
• Educate clients on best practices for app usage
• Troubleshoot and resolve customer issues effectively
• Gather valuable feedback to improve service quality
• Lead projects to enhance documentation and reporting

Requirements:
• Background in customer support or service-oriented roles
• Strong technical troubleshooting skills
• Effective communicator with an ability to simplify complexity
• High integrity a...