Customer Service Assistant, Over the Road

This position is permanent full‐time and subject to a modified work schedule, continental shift from 6:00-18:00.
The Over the Road Customer Service Assistant (OTR CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Specific Responsibilities include:

Provide assistance to Drivers when a breakdown occurs

Work order entry

Creating purchase orders

Utilizing reports to identify incorrect or problem data using established guidelines

Communicating exception...