Customer Service Assistant (Frontline)

DUTIES AND RESPONSIBILITIES

• Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time
• Accept and review documents submitted in relation to buyer request
• Create tickets for buyers' requests and inquiries in the CRM.
• Endorse created tickets with complete/required attachments to the supervisor.
• Be abreast with all organization’s products, service, procedures and guidelines
• Ensure 100% accuracy of all encoded information in the system, as authorized
• Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
• Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Supervisor
• Participate effectively in team meetings
• Keep her/himself sound, dress and act as professional, at all time
• Perform other duties and functions as may be required by the CCC Manager or CSDH.