Customer Service and Relationships Manager at LOTUS INVESTMENTS

Job Overview

Customer Service and Relationships Manager – LOTUS INVESTMENTS, Auckland City, New Zealand.

Position: Full-time, on-site, minimum 35 hours per week.

Responsibilities

• Ensure customer needs are met and provide excellent service across the organization.
• Measure customer satisfaction, identify improvement areas, and implement service enhancements.
• Recruit, train, coach, and supervise staff, teaching correct service procedures.
• Maintain and enforce company policies and procedures to deliver high-quality service.
• Manage patient communication and maintain client satisfaction.
• Safeguard assets, including personnel, building, fixtures, equipment, stock, and cash, and enforce safety and fire precautions.
• Process inventory for fleet and equipment, ensuring stock availability and compliance with lead‑time goals.
• Create and manage solutions for inventory capacity issues and continu...