Customer Service and Administration Manager, Middle East and Africa

KONE, certified as a Top Employer in the UAE, Qatar, KSA, and Oman, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.

Role Overview:

Reporting directly to the Service Director for the Middle East, Türkiye & Africa , we are seeking a dynamic and seasoned Customer Service & Administration Manager for our Middle East & Africa region, based in Dubai. The successful candidate will lead and drive customer‑centricity for the region, developing and ensuring operational excellence in the Customer Service & Administration (CS&A) team. He/She will manage, evaluate, and develop the CS&A organization to ensure that its customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets.

Key Responsibilities:

• You...