Customer Service Agents (Contract Position) - JHB

Overview

Customer Service Agents (Contract Position) - JHB

6 Month Contract

Qualifications

• Grade 12
• Able to apply sales and marketing techniques relevant to work area
• Able to deal effectively with customers within given parameters
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
• Able to identify hazards and handle with direct instructions/guidance in place

Responsibilities

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Encourage professionalism at all levels
• Liaise with customer to execute services of collection, delivery, query or quote
• Receive collection requests telephonically
• Receive, action and resolve que...