Customer Service Agent Part Time

Location

Aguascalientes

Job Schedule

Full-time On site

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS customers or businesses, NMAC/IFS dealerships, and/or third parties (other financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will identify the current account status for appropriate action on both retail and lease NMAC/IFS phone calls regarding a total loss incident, vehicle damage, titles, end of term, interest rate, post maturity date, and other subjects.
• Maintains a quality standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our call model to assure all compliance, state, and federal regulations are within guidelines.
• Must be able to utilize all tools and ...