Customer Service Agent - Logistic Account

Qualifications

• Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.
• Proficient in computer operating systems and Office software.
• English proficiency is preferred.
• Strong multitasking, prioritization, and time management skills.
• At least High School or College Level.
• At least 1 year of experience in customer service (BPO experience preferred).

Role Responsibility

• Answer or receive customer requests via different service channels (calls, chat, hotline, mail, tickets) and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or *escalate* to the appropriate team for unresolved issues.
• Maintain records of customer interactions, process customer accounts, and file documents.

Work Setup

• Willing to work in Taguig City (...