CUSTOMER SERVICE AGENT - HERTZ RENT A CAR M/F

A Car Rental Customer Service Agent in South Africa is the primary face of the branch. Your mission is to facilitate seamless vehicle handovers, process contracts, and drive branch sales by offering waivers and upgrades. You will balance heavy administrative duties with fast-paced, high-pressure client interactions, resolving conflicts and maintaining fleet availability

Profil request:

Requirements 

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

System knowledge advantageous

Own reliable transport

Previous Customer Service or Car Rental Experience

Ability to work shifts, weekends and public holidays.

Good computer skills and knowledge of Microsoft Office

Skills Required

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Possess problem solving skills to handle and resolve customer complaints queries

Strong ad...