Location
Egham
Job Type
Full-time
Posted
June 27, 2026
Job Description
Marble Talent are currently recruiting for a Customer Service Agent based in Egham.
We are seeking a highly organised and customer-focused Customer Service Agent / Helpdesk Agent to join our busy Service Operations team. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys problem-solving, building customer relationships, and delivering exceptional support.
Key Responsibilities
* Act as the primary point of contact for customer enquiries via telephone and email.
* Log, manage and monitor service cases through to completion.
* Coordinate engineers, suppliers and resources to ensure service delivery.
* Schedule maintenance visits and service appointments.
* Escalate issues appropriately and communicate progress to customers.
* Maintain accurate customer records and case documentation.
* Monitor service level agreements (SLAs) and ensure targets are achieve...
We are seeking a highly organised and customer-focused Customer Service Agent / Helpdesk Agent to join our busy Service Operations team. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys problem-solving, building customer relationships, and delivering exceptional support.
Key Responsibilities
* Act as the primary point of contact for customer enquiries via telephone and email.
* Log, manage and monitor service cases through to completion.
* Coordinate engineers, suppliers and resources to ensure service delivery.
* Schedule maintenance visits and service appointments.
* Escalate issues appropriately and communicate progress to customers.
* Maintain accurate customer records and case documentation.
* Monitor service level agreements (SLAs) and ensure targets are achieve...
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