Customer Service Agent (CAPE TOWN)

Job Title: Customer Service Agent

Location: Paarden Eiland, Cape Town

Working Hours: Monday to Friday, 08:30 – 17:00

Employment Type: Full-Time

Job Overview

We are seeking a professional and customer-focused Customer Service Agent to manage all customer interactions across multiple channels, including walk-in showroom customers, telephone calls, and digital support tickets.

This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The successful candidate will act as the first point of contact for customers and ensure all queries, issues, and service requests are handled efficiently and professionally.

Key Responsibilities

Customer Service & Front Desk (Showroom)

• Assist and engage with walk-in customers in the showroom in a professional and helpful manner
• Provide product information, basic troubleshooting guidance, and ...