Customer Service Agent

Responsibilities
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• We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today’s fastest-growing travel companies.
  
• You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart!
  
• Provide pre-departure, in-destination, and post-trip customer support:
  
• Handle customer contacts across channels including inbound calls, chats and cases, emails and chats
  
• Provide destination and trip information
  
• Help with visas and country-specific entry requirements
  
• Add or remove excursions
  
• Make cancellations, service amendments and refund requests
  
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