Customer Service Agent at FirstService Residential

Elevate resident satisfaction as a Customer Service Agent with FirstService Residential. This role focuses on resolving inquiries and providing quality service and support in a timely manner.
In this position, you will serve as a vital link between residents, boards of directors, and vendors, addressing concerns and answering product and service questions. Leveraging your customer service experience, you will collaborate with Community Managers and internal departments, ensuring all inquiries are resolved effectively within specified timelines.
Key Responsibilities:
• Handle incoming requests from residents and boards professionally
• Resolve billing and account questions thoroughly and promptly
• Document all interactions within appropriate systems
• Gather information to evaluate needs and educate clients
• Review and close homeowner service tickets in Connect
Requirements:
• 2-3 years of customer service experience in a service industry
• Proficiency in...