Customer Service Advocate

Honda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027

Summary: Provides administrative and clerical support to Fixed Operations department.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Answers incoming calls in a courteous and professional manner.

Takes accurate messages.

Directs calls to the appropriate department or person.

Greets customers in service and parts department areas.

Directs customers to the appropriate department or person.

Address customer concerns.

May schedule appointments for customers.

Prepares written correspondence, reports and other complex documents.

Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, coordinating speakers and controlling event budget.