Customer Service Advisor

We are looking for a Customer Service Advisor to join our innovative Operations Team in Leeds.

As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves managing a large volume of customer accounts on a daily basis.

So that’s us, now let’s talk about your role:

As our Customer Service Advisor, you will be responsible for the following:

• Answer incoming calls and make outbound calls through a dialler
• Delivering a service which makes your customers feel valued and supported
• Adhering to Data Protection Laws
• Providing clear and concise information to customers
• Providing a judgement free service to customers from all walks of life
• Collecting payments & Arranging p...