Location
Lincoln
Job Type
Full-time
Posted
July 17, 2026
Job Description
Position: Customer Service Advisor Out of Hours (G2)
Location: 36 Orchard Street, Lincoln, LN1 1XX
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: 25 hours per week - (Out of Hours shifts including evenings, nights, weekends, and public holidays)
Pay Rate: PAYE: £12.76 per hour
Job Reference: OR(phone number removed)
Job Responsibilities
Act as the first point of contact for out-of-hours customer enquiries across Adult Social Care, Children’s Services, and other council services.
Handle emergency and sensitive calls from members of the public and professional partners, including Police and Health Services.
Gather, record, and process information accurately and efficiently while following relevant procedures.
Assess the nature of calls and escalate urgent or safeguarding concerns to the appropriate teams.
Provide excellent customer service across a range of council services, including housin...
Location: 36 Orchard Street, Lincoln, LN1 1XX
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: 25 hours per week - (Out of Hours shifts including evenings, nights, weekends, and public holidays)
Pay Rate: PAYE: £12.76 per hour
Job Reference: OR(phone number removed)
Job Responsibilities
Act as the first point of contact for out-of-hours customer enquiries across Adult Social Care, Children’s Services, and other council services.
Handle emergency and sensitive calls from members of the public and professional partners, including Police and Health Services.
Gather, record, and process information accurately and efficiently while following relevant procedures.
Assess the nature of calls and escalate urgent or safeguarding concerns to the appropriate teams.
Provide excellent customer service across a range of council services, including housin...
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