Location
Birmingham
Job Type
Full-time
Posted
June 23, 2026
Job Description
Better places, thriving communities.
Position overview:
Working within Technical Services Customer Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, days per year. Working 7pm till 7am 4 on 4 off shift pattern.
Part of a team who are the central point of contact for customers and operational colleagues.
Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.
Liaise with customers, operational staff and management to resolve queries and issues in a timely manner to assist with the smooth running of the Helpdesk.
Support, engage and interact with colleagues in a positive and ...