Customer Service Advisor

Customer Service Advisor
Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Wythenshawe, Manchester. The role is on a permanent basis.  £25,500 (Maternity cover fixed term contract) 

The Role:
As a Customer Service Advisor, you’ll deliver office-based after-sales support to customers. Working within a dynamic team, you’ll play a key role in enhancing the customer experience and supporting business performance through efficient process management and proactive service delivery.

Key Responsibilities:

Deliver first-line after-sales support to trade and customers via phone and email.
Accurately process orders for accessories and point-of-sale items.
Maintain detailed records of all complaints, ensuring timely and effective resolution.
Manage and update in-house systems
Provide general administrative support
Assist with warehouse operations, including picking, packing, posting and dispatching goods to cust...