Customer Service Advisor Manager

Join to apply for the Customer Service Advisor Manager role at Thames Water

This is an exciting time to join a busy department and make a difference, the role will be working in a busy blended environment, managing a team of high-performing Customer Service Advisors. This role will be responsible for driving operational performance within a team and supporting our people to take ownership of customer issues, driving first-time resolution. This role will drive performance and quality and invest in supporting our customer service advisors and customers.

What you will be doing as the CSA Team Manager

• People Leadership/Performance management
• ntYou will set high standards and carry out quality monitoring to ensure we are getting it right the first time for our customer
• s.Through regular 1-2-1s, planned and ‘in the moment’ coaching sessions, you will use performance data to lead an improvement in yo...