Customer Service Advisor in Wellingborough)

Customer Service Advisor

Location: Wellingborough

Salary: £26,234 per annum

Vacancy Type: Permanent, Full Time

Role Profile

• Ensure that you are kept fully up to date with SLA's
• Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member
• Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA
• To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods
• Provide investigative feedback on any queries to the company and their clients where necessary
• To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's
• Ensure daily tasks are managed within agreed SLAs
• Management of day t...