Customer Service Advisor (German + English) – Umhlanga

Customer Service Advisor (German + English) – Umhlanga Location: Umhlanga, South Africa Start Date: 30 April 2026 Schedule: 24/7 Rotational Shifts Work Model: On-site Role Overview We are recruiting German-speaking Customer Service Advisors to join an on-site team in Umhlanga. In this role, you will support customers through inbound service channels, delivering efficient solutions while maintaining high-quality service standards in a fast-paced environment. Key Responsibilities Handle inbound customer inquiries via phone and digital channels Provide accurate information and resolve customer concerns Log all interactions in internal systems accurately Troubleshoot issues using available tools and knowledge resources Escalate complex cases according to company procedures Meet defined service level agreements and performance KPIs Deliver a professional and customer-focused experience Requirements German language proficiency (B2–C2 level, written and spoken) Good command of English for int...