Customer Service Advisor

Location: Aldershot (100% office-based)
Salary: £27,500
Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)

Make a Real Difference Every Day

We’re looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you’ll take ownership of issues, manage expectations, and see tasks through to completion.

About the Role

This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes.
You’ll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you’ll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential.
You’ll take full ownership of cases, working to resolve issu...