Customer Service Advisor (7273)

Customer Service Advisor

Hybrid Working Available - Based in South Wigston, Leicester (2-3 days a week in the office). Our Customer Service team is looking for a Customer Service Advisor to join our growing team and deliver a professional, credible and timely service which supports the needs of our customers, suppliers and stakeholders, and offers a best‑in‑class service with a single call resolution philosophy.

Responsibilities

• Provide remarkable customer service and drive customer loyalty through superior communication skills.
• Resolve customer issues promptly and accurately, liaising between the customer, branch network, sales communities and suppliers.
• Ensure pricing quotations are consistent, competitive and profitable, and that discount levels are processed within agreed SLAs.
• Upsell Cromwell products and promote product promotions with customers.
• Progress quotes with customers regularly, record outcom...