Customer Service Adviser (Highways)

Customer Service Adviser (Highways) – West Sussex Council

Fox Morris Group are working to recruit a Customer Service Adviser (Highways)

Role and Responsibilities:

Office location – Northeigh or Drayton Depot

Working arrangements – Two days per week in Office (one must be a Wednesday)

This role is responsible for providing a transactional front-line service direct to customers, providing solutions to queries and issues raised, for example, answering customer enquiries through phone, email, letter, and social media. The focus of this role is to deliver a truly customer-focused service which delivers 'Customer Excellence' consistently across the Highway and Transport Service.

Specifically, this role will:

•Proactively engage with the community and Councillors, keeping them up to date with planned activity across Highways.

•Reduce the customer journey, ensuring there is ownership for the customer enquiry and that the customer is updat...