Customer Service Administrator Mississauga

Become a key player at Philips as a Bilingual Customer Service Administrator, providing crucial support during afternoon shifts in Mississauga. Focus on customer orders and technical assistance for healthcare solutions.
In this role, your responsibilities include serving as a contact center agent, processing customer parts orders, and ensuring effective communication with clients. You will respond to incoming calls, analyze service data, and schedule Field Service Engineers for timely onsite support. Your multitasking and analytical skills will play a vital role in enhancing customer satisfaction through service excellence.
Key Responsibilities:
• Answer calls from healthcare professionals for support
• Manage parts orders and requests efficiently
• Dispatch Field Service Engineers for after-hours needs
• Generate and send billable quotes to customers
• Analyze customer requests for service improvement
Requirements:
• 2+ years in customer service or contact c...