Customer Service Administrator - Hybrid

We are seeking a proactive and detail‑driven Customer Service Administrator to join the team of this highly reputable distribution/manufacturing company based in Wrexham. You’ll play a key part in maintaining exceptional customer service standards and ensuring every customer receives a smooth, positive experience from start to finish. This role suits someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in delivering high‑quality support.
Key Responsibilities
* Process customer credits and returns accurately and within agreed timeframes.
* Resolve stock issues affecting customer orders and communicate solutions clearly.
* Manage post‑delivery issues such as damaged or missing items.
* Work closely with the Compliance team to investigate and resolve customer-facing non‑compliances and improvement opportunities.
* Use company systems (including Sage and SOP processes) to manage customer service tasks efficiently.
* Provi...