Customer Service Account Management Consultant 4-Support

Job Overview

Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement. Maximizes the customers’ use of Support Services, drives high degree of satisfaction and referenceability, and protects and enhances Support revenue streams.

Responsibilities

• Act as the main contact for Oracle customers.
• Manage the contract or delivery engagement as defined by Oracle Service Support (OSS).
• Develop and maintain relationships with senior management across lines of business and third parties.
• Plan and deploy support activities to ensure effective delivery within agreed budgetary constraints.
• Advise the account on effective and efficient ways to use Oracle support services and products, tools, systems, interfaces, and procedures.
• Assure and improve the quality of the service, and maintain accurate account information.
• Com...