Customer Satisfaction & Quality Manager

Are you a proactive, results-driven leader with a passion for quality and customer experience? Join us and play a key role in driving operational excellence and continuous improvement in a dynamic manufacturing environment.
In this role, you will lead Customer Satisfaction & Quality (CS&Q) initiatives within the plant, ensuring alignment with global standards while fostering a strong customer-centric culture.
Your responsibilities
* Lead and oversee all Customer Satisfaction & Quality (CS&Q) activities at plant level
* Manage and develop the quality team in line with the Schneider Performance System (SPS)
* Act as the voice of the customer, engaging regularly with clients to understand expectations and address concerns
* Drive a customer-first mindset across the organization, influencing key decisions
* Define, implement, and follow up on action plans to improve customer satisfaction and quality per...