Location
London
Job Type
Full time
Posted
July 10, 2026
Job Description
Description
Customer Retention Manager
YOU WILL NOT BE EMPLOYED BY INSTANT IMPACT, THIS ROLE IS BEING ADVERTISED ON BEHALF OF A CUSTOMER.
Role purpose
The Customer Retention Manager is responsible for dealing with day-to-day customer support requests to improve customer satisfaction, promote self-service digital tools, identify growth opportunities and proactively reduce churn across the company’s customer base.
This role plays a key part in delivering a more proactive, insight-led retention strategy and in improving the collection and use of customer data and CRM tools to identify risks early, resolve issues, and create opportunities for growth.
Key Responsibilities
Key responsibilities
Customer service and issue resolution
- Serve as a key contact for customer quer...