Customer Resolution / Service-to-Sales Advisor

About the Role

We are looking for confident, empathetic Customer Complaints & Retention Advisors to join a specialist customer resolution team where exceptional service and commercial awareness go hand in hand .

In this role, you will manage formal complaints and escalated customer concerns while identifying opportunities to retain customer loyalty, rebuild trust, and offer appropriate solutions that meet both customer needs and business objectives.

This is a service-led, consultative role , not a hard-sell position. Success comes from resolving issues fairly, handling objections professionally, and recommending suitable products, services or options where doing so benefits the customer.

Key Responsibilities

• Manage formal customer complaints via phone, email, written correspondence and digital channels
• Take full own...