Customer Resolution Officer - 12 month Fixed Term Contract

At Legal & General Affordable Homes, we're passionate about providing safe, quality homes and excellent customer experiences. We're looking for a Customer Resolution Officer to join our Customer Resolution team and help ensure customers receive fair, timely and effective resolutions when things don't go to plan.

This is an excellent opportunity for someone with complaint handling, housing management or dispute resolution experience who enjoys solving problems, building positive relationships and making a genuine difference to customers.

Salary £43,000. 

What you’ll be doing:

• Managing Stage 1 and Stage 2 complaints from residents
• Investigating customer concerns and identifying appropriate resolutions
• Gathering and analysing evidence to support complaint outcomes
• Communicating with residents to provide updates and guidance
• Managing a varied caseload of complex custome...